Terms & Conditions

For more see Legal


Mobivate agrees to keep all Customer’s data, messages and mobile numbers strictly confidential at all times and never share them with any other party for any reason, whatsoever, unless required by law or agreed to with Customer in writing.


The Customer is responsible for the security of usernames, passwords and login details that Mobivate provides to the Customer and shall not disclose them to a third person without notifying Mobivate.

The Customer must not use, or permit others to use the Customers access to the platform to send prohibited content and or to circulate or send any unauthorised marketing, publicity or advertising material to any person.


The Customer is liable to pay to Mobivate the amount fees and charges the number of messages sent in accordance with the Mobivate server count. Mobivate is not responsible for customer encoding errors, which lead to messages forcing into concatenated mode and resulting in multiple submissions per message.

Prepaid Customers paying by credit card shall not top up their wallet in excess of $15,000 or currency equivalent.


Refunds covering the value of credits not yet expired shall only be made within 12 months of the date of purchasing such credits in the event that Mobivate Service becomes unavailable (terminated or blocked) or degraded in quality, provided that such degradation or termination was not the result of complaints and/or actions by mobile network carriers related to the nature of messages submitted by the Customer, and the Customer were not in breach of any terms incorporated herein. In the event that Mobivate Service becomes unavailable, Mobivate will have 4 weeks to find a solution of comparable quality before a refund becomes due and payable.

Commercial Advertising and SPAM policy

The Customer shall only send solicited content and promotional messages via the Mobivate platform. The Customer shall only send messages to recipients who have opted in to receive messages. If the Customer breaches the obligations herein provided, Mobivate will suspend the service provided to the Customer accordingly, without refund.

Further information, contact

Mobivate Limited (Registration No: 65082)
Elm House, St Julian’s Avenue, St Peter Port Guernsey GY1 1GZ