Mobivate agrees to keep all Customer’s data, messages and mobile numbers strictly confidential at all times and never share them with any other party for any reason, whatsoever, unless required by law or agreed to with Customer in writing.
The Customer is responsible for the security of usernames, passwords and login details that Mobivate provides to the Customer and shall not disclose them to a third person without notifying Mobivate.
The Customer must not use, or permit others to use the Customers access to the platform to send prohibited content and or to circulate or send any unauthorised marketing, publicity or advertising material to any person.
You are liable to pay to Mobivate the fees and charges as indicated in the Mobivate portal. If you are on prepaid such fees and charges shall be automatically deducted from your wallet. If you are on postpaid such fees and charges shall be sent to you, via invoice. Mobivate is not responsible for customer encoding errors or any unicode, which lead to messages forcing into concatenated mode and resulting in multiple submissions per message.
Prepaid customers - you may top up your wallet via any of the following means:
- debit or credit card (limited to a maximum of €5,000 or currency equivalent per top up)
- Paypal (limited to a maximum of €5,000 or currency equivalent per top up)
Should you use debit or credit card you can select to enable auto top up (i.e. when wallet reaches X top up by Y)
All wallet balances are NOT transferable.
Wallet credit never expires and can be used at any time.
Postpaid customers - you will need to enter into a Master Services Agreement. Thereafter, if you do qualify as a post paid customer, you shall receive an invoice at the beginning of each month for the previous months' spend and you shall pay such invoice in accordance with the Master Services Agreement.
Refunds covering the value of credits not yet expired shall only be made within 12 months of the date of purchasing such credits in the event that Mobivate Service becomes unavailable (terminated or blocked) or degraded in quality, provided that such degradation or termination was not the result of complaints and/or actions by mobile network carriers related to the nature of messages submitted by the Customer, and the Customer were not in breach of any terms incorporated herein. In the event that Mobivate Service becomes unavailable, Mobivate will have 4 weeks to find a solution of comparable quality before a refund becomes due and payable.
Commercial Advertising and SPAM policy
The Customer shall only send solicited content and promotional messages via the Mobivate platform. The Customer shall only send messages to recipients who have opted in to receive messages. If the Customer breaches the obligations herein provided, Mobivate will suspend the service provided to the Customer accordingly, without refund. The Customer undertakes that it will not knowingly use the services for any illegal, immoral, or improper purposes or in any other manner which contravenes any third-party rights, any laws or requirements of a Regulator in the appropriate jurisdiction, or in anyway which is indecent or offensive or in anyway that could be considered as spamming, and undertakes not to allow any third-party to do so.
Further information, contact firstname.lastname@example.org
Elm House, St Julian’s Avenue, St Peter Port Guernsey GY1 1GZ