Terms & Conditions

Data

Mobivate agrees to keep all Customer’s data, messages and mobile numbers strictly confidential at all times and never share them with any other party for any reason, whatsoever, unless required by law or agreed to with Customer in writing.

Security

The Customer is responsible for the security of usernames, passwords and login details that Mobivate provides to the Customer and shall not disclose them to a third person without notifying Mobivate.

The Customer must not use, or permit others to use the Customers access to the platform to send prohibited content and or to circulate or send any unauthorised marketing, publicity or advertising material to any person.

Payment

The Customer is liable to pay to Mobivate the amount fees and charges the number of messages sent in accordance with the Mobivate server count. Mobivate is not responsible for customer encoding errors, which lead to messages forcing into concatenated mode and resulting in multiple submissions per message.

In the event that full payment is not received within 90 days Mobivate has the right to sell customer’s data.

Refunds

No refunds are made except refunds covering the value of credits not yet expired in the event that Mobivate Service becomes unavailable (terminated or blocked) or degraded in quality, provided that such degradation or termination was not the result of complaints and/or actions by mobile network carriers related to the nature of messages submitted by the Customer, and the Customer were not in breach of any terms incorporated herein. In the event that Mobivate Service becomes unavailable, Mobivate will have 4 weeks to find a solution of comparable quality before a refund becomes due and payable.

Commercial Advertising and SPAM policy

The Customer shall only send solicited content and promotional messages via the Mobivate platform. The Customer shall only send messages to recipients who have opted in to receive messages. If the Customer breaches the obligations herein provided, Mobivate will suspend the service provided to the Customer accordingly, without refund.